Refund policy

At Welliva, your satisfaction is our top priority. That’s why we offer a risk-free 30-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Welliva product, simply contact us at support@trywelliva.com within 30 days of delivery, and we’ll refund you in full no return required in most cases.

Important Notes:

• Applies only to first-time purchases of a specific product.
• Limited to one refund per product type per customer.
• Shipping, handling, and optional shipping protection fees are non-refundable.
  
• If you choose to exchange your product, the money-back guarantee no longer applies.

Cancellation Policy

• Order Cancellation Window: You may cancel your order within 1 hour of placement. After this period, orders are processed for shipping and cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@trywelliva.com. You do not need to return the damaged item — we’ll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Return Instructions

To initiate a return:

• Email us at support@trywelliva.com with your order number and reason for return.
• We'll provide return instructions and (if applicable) a return shipping label.
• Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Policy Amendments

Welliva reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Welliva, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at: support@trywelliva.com